Refund and Cancellation Policy

This Refund and Cancellation Policy (this “Policy”) incorporates all terms, conditions, rules, policies, and guide lines on the Site, including the other Terms of Service (the “Terms of Service”). Capitalized terms not defined in this Policy are defined in the User Agreement or in the other Terms of Service or have the meanings given such terms on the Site. Your use of the Site after the effective date will signify your acceptance of and agreement to this Policy. To the extent permitted by applicable law, we may modify this Policy without prior notice to you, and any revisions to this Policy will take effect when posted on the Site, unless otherwise stated in the revised Policy. Please check the Site often for updates.

1. Introduction

To cancel an Assignment or request a refund, you must first submit the Assignment Cancellation Form or the Refund Request Form available in the Classroom. The other party to the Assignment will then have five days (the “Approval Period”) to either approve your request or submit the Dispute Notice Form available in the Classroom.

You must then follow the applicable process described below.

2. Assignment Cancellation Form

If you submit an Assignment Cancellation Form, the following process will apply:

a) If the other party approves your request, then the Assignment is cancelled.

b) If the other party submits a Dispute Notice Form during the Approval Period, then you are required to use the Fixed Price Dispute Resolution Policy.

c) If the other party fails to submit Dispute Notice Form during the Approval Period, then the Assignment will be cancelled and: (i) if the Assignment is a Fixed Price Assignment, funds will be released from the Fixed Price Escrow Account and returned to the applicable Client Escrow Account to the extent of any funded balance and subject to the terms and conditions of the other Terms of Service; and (ii) ClassGod may suspend or cancel the other party’s Account.

3. Refund Request Form

Tutor

If a Tutor submits a Refund Request Form, the request is deemed approved and Tutor will be deemed to have issued the applicable Refund Escrow Instructions below.

 

Client

If a Client submits a Refund Request Form, then the following process will apply:

a) If Tutor approves Client’s request for all or part of the requested amount, then Tutor will have issued the applicable Refund Escrow Instruction below. For any unapproved refund balance, Client must use the Fixed Price Dispute Resolution Policy.

b) If Tutor submits a Dispute Notice Form during the Approval Period, then Tutor and Client are required to follow the Fixed Price Dispute Resolution Policy.

c) If Tutor fails to submit a Dispute Notice Form during the Approval Period, then: (i) the request is deemed approved and Tutor will be deemed to have issued the applicable Refund Escrow Instruction below; and (ii) ClassGod may suspend or cancel the other party’s Account.

Previously Paid Assignments

Refunds to a Client of amounts previously released to a Tutor are subject to the availability of funds in the applicable Escrow Account. CEC will not remove funds from a Tutor Escrow Account without authorization and instructions from the Tutor. Processing refunds in this case might take up to 10 days.

4. Refund Escrow Instructions

By submitting a Refund Request Form or approving a Client’s refund request in whole or in part, Tutor irrevocably authorizes and instructs CEC as follows:

a. If the refund request relates to a Fixed Price Assignment and sufficient funds remain in the Fixed Price Escrow Account to cover the amount of the refund requested or approved by Tutor, CEC will release the corresponding amount from the Fixed Price Escrow Account and deposit it in the Client Escrow Account.

b. If the refund request relates to a Fixed Price Assignment and there are insufficient funds remaining in the Fixed Price Escrow Account to cover the amount of the refund requested or approved by Tutor, then CEC will release to Client (i) the amount remaining in the Fixed Price Escrow Account; and (ii) the amount of the remaining balance of the refund from the Tutor Escrow Account. If there are insufficient funds available in the Tutor Escrow Account to cover the full balance of the refund request, CEC will only release from the Tutor Escrow Account and deposit into the Client Escrow Account the available funds.

5. Other Types of Disputes

If you have a complaint involving feedback, you must follow the section titled “Feedback” in section 7 of the Site Usage Policy. If you have entered the Payroll Services Agreement for your Assignment, this Policy does not apply. For a dispute with ClassGod, you must follow the section titled “Disputes with ClassGod” in section 16 of the User Agreement.

6. Contacting Us

If you wish to report a violation of the Terms of Service, have any questions, or need assistance, please contact Customer Support at:

support@classgod.com