Site Usage Policy

This Site Usage Policy (this “Policy”) is part of and incorporates by reference all terms, conditions, rules, policies, and guidelines on the Site, including the Terms of Service (the “Terms of Service”). Your use of the Site after the effective date will signify your acceptance of and agreement to the terms of this Policy. To the extent permitted by applicable law, we may modify this Policy without prior notice to you, and any revisions to this Policy will take effect when posted on the Site, unless otherwise stated in the revised Policy. Please check the Site often for updates. Capitalized terms not defined in this Policy are defined in the User Agreement or in the other Terms of Service or have the meanings given such terms on the Site.

1. Communication

You are required to log into the Site to communicate about Assignments and use the Classrooms to maintain an electronic record of all written communication, including clarifications and agreements around scope, deliverables, milestones, timeframes, price, feedback on deliverables, requests for revisions, acceptance of deliverables and completion of milestones. You must transcribe into the Classroom all relevant emails, instant messages, and telephone or in-person conversations between Client and Tutor to maintain a record. If there is a dispute related to an Assignment, all written communications in the Classroom for such Assignment, including the Assignment posting, proposals, usage of the Assignment Terms and Change Order features, messages, and any communications transcribed to the Classroom will serve as the record for resolution of the dispute. A COMMUNICATION THAT IS NOT SAVED IN OR COPIED TO THE CLASSROOM CANNOT BE SUBMITTED AS EVIDENCE IN THE APPLICABLE DISPUTE RESOLUTION PROCESS AFTER A DISPUTE IS REPORTED. ClassGod provides a designated space in the Tutor Account profile to enter email address, telephone number, and instant message IDs. Tutors must not enter contact information or solicit private communications in public messages, in Assignment descriptions, or sections of their Account profile outside of the designated contact information fields.

2. Posting Information and Content

You agree to provide true, accurate, and complete information whenever you post any information or content on the Site (including, but not limited to, posting a request for Tutor Services, providing a proposal for a posted Assignment, posting your profile, and providing feedback). You agree to update such information whenever it changes. You agree to use good judgment when posting information, remarks, or other content regarding other Users, Members, Clients, Tutors, ClassGod, or any other third party. You understand that you may be held legally responsible for damages suffered by other Users, Members, Clients, Tutors, ClassGod, or other third-parties as a result of legally actionable or defamatory comments, remarks, or other information or content that you post to the Site. Under federal law (specifically, the Communications Decency Act of 1996), ClassGod is not legally responsible for any remarks, information, or other content posted or made available on the Site by any User or third party, even if such information or content is defamatory or otherwise legally actionable. ClassGod is not responsible for, and does not monitor or censor, content posted on the Site for accuracy or reliability. ClassGod reserves the right to remove or restrict access to any information, content, or Assignments posted or made available on the Site in our sole discretion, if ordered to do so by a court, or if ClassGod considers such information or content to be in violation of the Terms of Service.

3. Non-Circumvention

You acknowledge and agree that, pursuant to and for the reasons stated in the User Agreement, for 24 months from the time you identify or are identified by any party through the Site, you must use the Site as your exclusive method to request, make and receive all payments for any services directly or indirectly provided to or received from that party or arising out of your relationship with that party. You may opt-out of this obligation only if the prospective Client pays ClassGod an “Opt-Out Fee” as detailed in the User Agreement in the section titled “Non-Circumvention”.

4. Thumbnail Images and Profiles

You may post a thumbnail image on the Site to accompany your Account profile. All thumbnails must follow these common guidelines:

  • You must own the image or have a license to use, copy, and sublicense the image.
  • Please upload .jpg, .jpeg, or .gif files (40x50 pixels). Animated .gif files are not allowed.
  • The thumbnail may be left blank.

If you are an individual Member, then in addition to the common guidelines above, your thumbnail image also must follow these guidelines:

  • The image must be a portrait that is a truthful representation or you (i.e., no stock photos, fakes, or logos).
  • An avatar of reasonable likeness is acceptable.
  • Group photos are not acceptable. Please remove other individuals from the image.
  • Very small images are not acceptable. You must be identifiable in the image.

If you are a company Member, then in addition to the common guidelines above, your thumbnail image also must follow these guidelines:

  • The image may be a logo, a portrait of you or your company, or a relevant piece of your work.
  • If the image is a portrait, it must be a truthful representation (i.e., no stock photos or fakes).

5. Portfolio Images

You may post images on the Site to accompany your portfolio. All portfolio images must follow these common guidelines:

  • You must own the image or have a license to use, copy, and sublicense the image.
  • Animated .gif images are not allowed.
  • Each image in your portfolio must be unique (you are not permitted to have two of the same exact file/image).
  • Image files (.jpg, .jpeg, .gif, .png, etc.) must be images of your works of authorship, not images of other promotional materials, such as your resume or company marketing materials.
  • The image should be a fair and accurate representation of your work.

We retain the right to remove a portfolio image for any reason, even if not listed above.

6. Prohibited Site Activities

You agree NOT to do any of the following on the Site:

  • Copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (other than your own User Content) from the Site, any software code that is part of the Site, or any services that are offered on the Site without the prior express written permission of ClassGod and the appropriate third party, as applicable.
  • Post false or misleading information about a product, service, or service request.
  • Post logos, seals, or slogans from third parties on the Site unless such material is provided by ClassGod or a third-party designated by ClassGod or you have received express written permission from ClassGod to display such third-party logo, seal, or slogan.
  • Post or transmit any content that is profane, vulgar, racist, offensive, threatening, harmful, abusive, defamatory, or disparaging.
  • Post or transmit unprofessional or offensive comments about a User, Member, Tutor, Client, ClassGod, or any third party.
  • Suggest or solicit another User to contact you directly in order to buy or sell services outside of ClassGod.
  • Tamper with postings of other Users, Members, or ClassGod.
  • Solicit or gather any User’s or Member’s information available from the Site, such as other usernames and email addresses, for any purpose other than to use the Site Services in accordance with the Terms of Service.
  • Impersonate or misrepresent your affiliation with any person or entity.
  • Require or request that a Tutor deliver a free mock-up or proof of concept as part of a proposal submission or as a condition to consideration of a proposal.
  • Repeat any action after you receive warning or request to desist from ClassGod, whether or not that action is explicitly prohibited in the policies stated on the Site.
  • Fail to respond to an email from ClassGod regarding violation, dispute, or complaint within two Business Days of when ClassGod sent such email.
  • Use the Site if you are not able to form legally binding contracts, are under age 18, or are temporarily or indefinitely suspended from accessing the Site, or if you do not have authority to accept the User Agreement on behalf of a Member for whom you are accessing the Site.
  • Take any action that may undermine the feedback or ratings systems (such as importing or exporting feedback information off the Site or using feedback as an extortion mechanism).
  • Select a Client or engage a Tutor on the basis of religion, sex, or race.
  • Use ClassGod for any activities that go against academic integrity policies of academic institutions such as universities or schools of any kind.
  • Violate a request by ClassGod to not post Assignments deemed by ClassGod, in our sole discretion, to be contrary to the interests of the Site or the User community.

7. Feedback

For the benefit of Users of the Site Services, ClassGod encourages you to leave objective, balanced feedback about Users with whom you have transacted. You acknowledge and agree that feedback results for you will consist of comments and ratings left by other Users and that ClassGod will make available to other Users a composite feedback number based on these individual ratings. ClassGod provides feedback as a means through which Users can share their opinions publicly, and ClassGod does not monitor or censor these opinions. ClassGod does not investigate any remarks posted by Users for accuracy or reliability unless a User requests ClassGod to do so. You may be held legally responsible for damages suffered by other Users or third parties as a result of your remarks if a court finds that your remarks are legally actionable or defamatory. ClassGod is not legally responsible for any feedback or comments posted or made available on the Site by any Users or third parties, even if that information is defamatory or otherwise legally actionable. In order to protect the integrity of the feedback system and protect Users from abuse, ClassGod reserves the right (but is under no obligation) to remove posted feedback or information that in ClassGod’s sole judgment violates the Terms of Service or negatively affects our User community or operations.

You agree to report violations or abuses of our feedback system immediately by contacting Customer Support and agree not to take any actions that undermine the integrity of the feedback system, including, but not limited to, the following:

  • Leaving feedback for yourself using a different username or another Member’s username.
  • Leaving fake or inaccurate feedback for another User or Member.
  • Soliciting other Members to leave fake or inaccurate feedback.
  • Threatening to leave negative feedback to induce another User or Member to perform a task not required by the Member Contract.
  • Withholding deliverables or funds required by the Member Contract to induce another User or Member to leave positive feedback or no feedback.
  • Engaging in feedback solicitation, such as offering to sell or buy services in exchange for good feedback, trading feedback undeservedly, or buying feedback.

In order to protect the integrity of the feedback system and protect Users from abuse, ClassGod may investigate and has the right (but is under no obligation) to remove posted feedback or information under the following scenarios:

  • It seeks to elicit or solicit any User’s contact information, such as other Users’ email addresses, for any nonSite related commercial or business purposes or to transmit any unsolicited advertising such as “junk mail,” “spam,” or “chain letters.”
  • It contains language that is profane, vulgar, racist, or otherwise discriminatory, hate speech, or contains adult material. Insulting or inflammatory feedback is strongly discouraged but might not be removed absent other factors.
  • It is shown to have been left by any User who is in violation of the Terms of Service or by or for a User who has conducted any fraudulent transaction.
  • It is not directly related to transactions conducted through the Site.
  • It makes any reference to actions taken or purported to be taken by ClassGod or any law enforcement organization.
  • ClassGod is provided with a ruling or settlement agreement from a valid and certified dispute resolution service or is provided with a court order finding that the feedback or information posted is slanderous, libelous, defamatory, or otherwise illegal.
  • The User who posted the feedback or information provided ClassGod with false contact information (as verified by ClassGod) and cannot be contacted by ClassGod.
  • The User who posted the feedback or information is using the Site with the intent of leaving feedback as part of a campaign to harass Users or Members (in ClassGod’s sole judgment).
  • The User who posted the feedback or information informs ClassGod that it was intended for another User and posts the feedback or information for the appropriate User. This does not apply to feedback that was mistakenly marked negative instead of positive or vice versa, in which case the User can contact Customer Support to file a feedback review request.

8. Contacting Us

If you wish to report a violation of the Terms of Service, have any questions, or need assistance, please contact Customer Support as follows:

Web Support: support@classgod.com